2020.. Is There a Reset Button?

25 March 2020

What a day! What a week! What a year! 2020 is really something isn’t it?


I am not sure about you, but over the last week or two, there haven’t been many conversations in my life that haven’t related to Covid-19. Never have we faced a situation quite like this before. It all feels quite surreal!


Over the past week, I have reflected a lot on how to keep my team, my clients, and my family safe. At a time of so much chaos and confusion, I figure one of the best ways I can support you, our valued clients, is to give you information.


One of the main messages I want to stress, is that our practices remain OPEN. Health services are essential services, and we are so aware that right now you need our support more than ever. We will continue to evolve and to be creative in finding ways to continue to support your needs, but we are definitely open and ready to support you.


You will have all heard the importance of social distancing and hand washing, so I am sure I don’t need to tell you about that again. Below I have, however, highlighted a few of the additional steps we have taken within our practice to ensure we can keep you safe.

  1. We ask that if you have fever or flu-like symptoms, that you reschedule your appointment. We do also have telehealth consultations available, and this option can be discussed with reception so that you do not have to miss out on your consultation.
  2. If you have concerns about attending the practice as you are considered to be a “vulnerable person” (i.e., you have a baby under 12 months, are aged over 70yrs, are pregnant, have a chronic health condition, or have a respiratory condition), please contact our reception to discuss the options available to you. We want to do our best to ensure you do not have to cancel your appointment and miss out on the support you need, so please reach out.
  3. We have increased our sterilisation processes across the practice. This will mean that you are going to witness our staff engaging in frequent cleaning processes. You will also notice lots of hand sanitiser within our clinic (please use it!) While it may sometimes appear overwhelming, we thank you for your understanding while we do everything we can to keep you and your family safe.
  4. You will notice a barrier at our reception counter. Our receptionists are pretty special to us, so we want to make sure we maintain their social distance too. We are aware that this is a little confronting, and can make interactions at the counter a little more challenging, but we really appreciate your patience with this.


More than ever, it is a time for us to band together (creatively, from a distance) and support each other. We have made a pledge at the Collective to support local, and to brainstorm ways that we can do our part to support other local small businesses during this challenging time. More of that to come (stay tuned on our social media – we hope you will join us in our quest!)


We also plan to spread a little #covidkindness. If the world needs anything right now (other than hand sanitiser), it is surely this. Let’s smile and say hello to the strangers we pass at 1.5m. Let’s pay it forward, however we can. Let’s share those toilet paper stocks so many people must have hiding..


We know this is a scary uncertain time. We hope we can continue to support you throughout this challenge, however that may look. Just remember, we are only a phone call away..


x Tanya