Covid-19 - Our Message to You

16 March 2020

To all of our valued clients,

We appreciate the growing concern and uneasiness that some of you may be feeling towards the COVID-19 outbreak. If you were worried about whether your care can continue with us through this period, please rest assured we are still open and ready to look after you.

Overall, we are taking this situation seriously and have been regularly discussing possible plans of action. We think a calm and proactive approach is the best way to manage Covid-19.

We know many of you are concerned about your immune system and the medications that you are on. At the same time, many of you also rely on the services we provide to help you do the things you need to do. We take this seriously and hence, are taking steps to make sure our clinics remain as safe as possible to give you the confidence that you can continue coming in to receive the treatment and advice necessary to allow you to live and feel better.

To protect you and our team, we are implementing the following plan. Things may of course change, but at this stage, based on the current guidelines available to us, we believe this is the best approach.

  1. We have implemented an action plan to make our clinics as safe as possible.
  2. Hand hygiene and cleaning practices will continue to be emphasised to reduce the spread of any infections. Beware of the following prior to and whilst you are in our clinics:
    • Maintain hand hygiene by cleaning your hands thoroughly for at least 20 seconds with soap and water, or use an alcohol based hand rub
    • Keep your hands clean:
      • Before entering an area used by other people
      • After using the bathroom
      • After coughing or sneezing
      • After eating food
    • Practice good cough/sneeze etiquette by keeping away from other people, using disposable tissues or clothing (eg. into your elbow), disposing of the tissues and cleaning your hands afterwards
  3. As per normal practice, patients or team members who are unwell are urged to stay home.
  4. We have placed more hand sanitisers around our clinics for all to use.
  5. Please call us to reschedule your appointment if you have travelled overseas recently, or if you have had close contact with a person with confirmed COVID-19 while infectious, as you must self-isolate at home for 14 days. This will help to reduce the risk of infection for our patients, particularly those who have compromised immune systems, children, the elderly, and pregnant women.
  6. If you develop respiratory symptoms or fever, and have travelled recently or has contact with a confirmed case of Covid-19, please present to Dubbo Base Hospital.

If you are unsure about what to do or have any concerns, please contact one of our receptionist, who will be happy to provide you with further information. We look forward to continuing to provide you care.